Returns & Exchanges

At Justin Duance, we want you to be completely satisfied with your handcrafted jewelry, which is why we offer a 30-day window for returns or exchanges on standard items. Please note that bespoke commissions and personalized engravings are non-refundable due to their unique nature.

1

Contact Our Team

Email our workshop with your order number and reason for return to receive a Return Authorization and the correct shipping address.

2

Secure Packaging

Place the jewelry in its original presentation box and pack it securely in a padded envelope to ensure it is protected during transit.

3

Insured Shipping

Send the item back to us using a tracked and insured shipping service, as we cannot be held responsible for items lost or damaged before they reach us.

4

Quality Inspection

Once received, our craftsmen will inspect the piece for its original condition before we process your full refund or begin crafting your exchange.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing